Felix led the implementation of an AI-powered customer support chatbot aimed at automating common inquiries and improving service efficiency. The project began with a needs assessment to define scope and objectives, ensuring alignment with business goals. I engaged stakeholders, secured executive buy-in, and negotiated favorable terms with selected AI vendors.

The chatbot was developed and integrated into existing systems, followed by comprehensive testing to ensure functionality. Felix organized training sessions for customer service representatives to facilitate smooth adoption. Post-deployment, Felix monitored performance through key metrics, achieving a significant reduction in response times and enhanced customer satisfaction.

Ultimately, the project automated 60% of inquiries, saving the business approximately $300,000 annually in labor costs and improving operational efficiency. This initiative demonstrated the effectiveness of leveraging AI technology to drive cost savings and enhance customer experience.